Frequently Asked Questions
Q: How do I inquire about an item an item that you list online?
A: Simply note the dealer info, item number and price of the item. Each item has an item location code as well. You won't need all of this information, but the more you have, the better we can serve you. Next; simply call, email or fax us with your inquiry. Our FAX number is: 203.274.5117.
Q: How do I pay for a purchase made online?
A: Please call us with the information about the item you are purchasing. We accept American Express, Visa, MasterCard, check or cash. To buy an item by phone, you may pay with cash or check, however, we will need a valid credit card to hold anything for you for more than 24 hours. Our direct phone number is: 203.274.5130.
Q: Do you have all your merchandise listed on the web site?
A: No. We have an enormous amount of merchandise, and dealers usually sell only personally selected pieces online. As time goes on, more and more volume will become available on the Greenwich Living web site. Keep checking in! Don't forget to register on the web site to receive personal updates on promotions and events. You may even create a "wish list" online to track your items of interest.
Q: Do I pay tax if I'm a dealer or designer? What about if I pay with cash?
A: The method of payment has nothing to do with sales tax. If you are a dealer or designer with a valid resale certificate, you must have one of our resale forms, filled out in its entirety, on file with us. This is a simple process, but be sure to have that information handy when making your first purchase.
Q: How much is delivery? Where do you deliver?
A: We do not have our own delivery service; however we have a list of reputable firms that you may call. Delivery charges vary depending on where you are and how much you purchase. The delivery people we recommend include those who will do long-distance delivery. We do not package and ship small items as of now, but we can suggest local outfits that will provide such a service.
Q: Do you do approvals? May I take something home to see how it looks first?
A: Yes; we do approvals. You must leave a credit card, check or cash deposit in the full amount of the item(s), with tax if taxable. You then have 24 hours (sometimes longer, depending on the dealer) to decide. At this point, you will either bring the item(s) back, or purchase the item(s). The customer will be responsible for any delivery charges or damage incurred during this time. If an item is deemed to be excessively fragile, such as a particularly delicate chandelier or mirror, it will usually NOT be let out on approval.
Q: How often do you get new things? What if I don't find what I need?
A: We have numerous dealers and they are constantly rotating their stock to keep everything appealing. Not only that, the dealers are always on buying trips to provide our customers with a greater selection. New items appear weekly; if not daily! If you can't find what you need, just ask. We'll help you find it as best we can.
Q: If I need a picture of something for myself or a client, do you allow photographs? Do you take photographs?
A: We encourage customers to bring their digital cameras and take as many pictures as they wish. Occasionally, we can take one or two photos for you and e-mail them, however, if it is busy, it may take time before we can get to it. As dealers upload pictures, more and more items will be available to view online.